Privacy Policy

At True North Antique Doors, we are committed to maintaining your personal information’s accuracy, confidentiality and security. This Privacy Policy describes the personal information that True North Antique Doors collects from or about you, how we use it, and to whom we disclose it. True North Antique Doors has adopted a series of Privacy Policies to address the specific privacy concerns of certain groupings of individuals. This Privacy Policy applies to how we collect, use and disclose the personal information of our customers, suppliers and other parties with whom we interact. We have developed other documents that describe our privacy policies and practices concerning our employees (i.e. our “Employee Privacy Policy”) and those who visit our website.

Privacy Policy Effective for Canada

True North Antique Doors’ policy is to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes, the privacy legislation and/or an individual’s right to privacy differ from jurisdiction to jurisdiction. This Privacy Policy covers only those activities subject to the provisions of Canada’s federal and provincial privacy laws, as applicable. This Privacy Policy has a limited scope and application. Consequently, the rights and obligations in this Privacy Policy may not be available to all individuals or jurisdictions.

What Is Personal Information?

We collect and maintain different personal information regarding the individuals we interact with. This includes contact and identification information, such as your name, address, telephone number and e-mail address; product and service-related information concerning the products and services that we provide to or receive from you; credit and financial information, such as your direct deposit and banking information; business relationship information, including information related to your agreements, preferences, advisors and decision-makers; feedback; and the information requested by or provided to you. We may also collect market-related information concerning market trends and activities impacting our business, including personal information. This information may include contract terms, financial information and other information for the purpose of market analysis and strategic planning. True North Antique Doors operations include activities related to providing health, safety and environment (HSE) programs; as such, True North Antique Doors may also collect personal information from individuals participating in and/or impacted by those activities, including information related to obtaining permits and licenses, emergency planning and environmental stewardship. Generally, True North Antique Doors collects personal information directly from you. In most circumstances where a third party holds the personal information we collect about you, we will obtain your permission before we seek out this information from such sources (such consent may be given directly by you or implied from your actions). From time to time, we may utilize the services of third parties. We may also receive personal information that third parties collect while performing their services for us. Where this is the case, we will take reasonable steps to ensure that such third parties have represented that they have the right to disclose your personal information to us.

What Personal Information Do We Collect?

True North Antique Doors collects personal information to enable us to manage, maintain, and develop our operations, including: to establish, maintain and manage our relationship with you so that we may provide you with, or receive from you, the products and services that have been requested; to be able to review the products and services that we provide to you so that we may understand your requirements for our products and services and so that we may work to improve our products and services; to be able to review the products and services that we obtain from you so that we may work with you and so that you may understand our requirements for such products and services; to be able to comply with your requests (for example, if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number); to enable us to undertake our environmental, health and safety activities, including incident planning, response and investigation; to protect us against error, fraud, theft and damage to our goods and property; to enable us to comply with applicable laws or regulatory processes (for example, we may collect personal information to satisfy the obligations imposed on us by our various regulators); to enable us to aggregate data to identify trends across our users/customers and use the aggregated data to provide services; and any other reasonable purpose to which you consent.

How Do We Use and Disclose Your Personal Information?

We may use or disclose your personal information for the purposes described in this Privacy Policy and for any additional purposes for which we have obtained your consent to the use or disclosure of your personal information. We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements.

When Do We Disclose Your Personal Information?

We may share your personal information with our employees, contractors, consultants and other parties who require such information to assist us with managing our relationship with you, including third parties that provide services to us or on our behalf. For example, our third-party service providers may provide specific information technology and data processing services to us from time to time so that we may operate our business. As a result, your personal information may be collected, used, processed, stored or disclosed in Canada or the United States of America. In addition, personal information may be disclosed or transferred to another party during the course of, or completion of, a change in ownership of or the grant of a security interest in all or a part of True North Antique Doors or its affiliates through for example, an asset or share sale, or some other form of the business combination, merger or joint venture, provided that such party is bound by appropriate agreements or obligations and required to use or disclose your personal information in a manner consistent with the use and disclosure provisions of this Privacy Policy unless you consent otherwise. Further, your personal information may be disclosed as permitted or required by applicable law or regulatory requirements to comply with valid legal processes such as search warrants, subpoenas or court orders as part of True North Antique Doors’ required reporting activities to its affiliates to protect the rights and property of True North Antique Doors; during emergency situations or where necessary to protect the safety of a person or group of persons; where the personal information is publicly available; and with your consent. True North Antique Doors does not sell, give or rent ANY names or addresses to third parties for the express use of solicitation.

Your Consent is Important to Us

We must collect, use or disclose your personal information where we consent to do so. Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or expressed. Express permission can be given orally, electronically or in writing. Implied consent can reasonably be inferred from your action or inaction. For example, when you agree with us, we will assume your consent to the collection, use and disclosure of your personal information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time. Typically, we will seek your consent when we collect your personal information. In certain circumstances, your permission may be obtained after collection but before our use or disclosure of your personal information. Suppose we plan to use or disclose your personal information for a purpose not previously identified (either in this Privacy Policy or separately). In that case, we will endeavour to advise you of that purpose before such use or disclosure. We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements. You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer. Unless you advise us otherwise, we assume that you have consented to collecting, using, and disclosing your personal information as explained in this Privacy Policy.

How is Your Personal Information Protected?

True North Antique Doors will endeavour to maintain physical, technical and procedural safeguards appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. The security of your personal information is important to us; please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information in our custody or control.

Updating Your Personal Information

The information contained in our records must be both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes. In some circumstances, we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.

Access to Your Personal Information

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance. Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information, we hold about you. In addition, the personal information may have been destroyed, erased, or made anonymous per our record retention obligations and practices. If we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.

Inquiries or Concerns?

If you have questions about this Privacy Policy or how we manage your personal information, please contact True North Antique Doors in writing or by e-mail. We will endeavour to answer your questions and advise you of any steps taken to address the issues raised by you. If you are dissatisfied with our response, you may be entitled to write to the Privacy Commissioner in your jurisdiction.

True North Antique Doors